Leadership Effectiveness toward Service Productivity

Abstract

Service Productivity is a attitude of mind to find out the way to improve what already exist in a sustainable manner by considering the effectiveness and efficiency of the use of source in the organization in order to help and satisfy others. Leadership effectiveness is the process of influencing and organizing members of the organization to do the task in obtaining the objective of the organization. This research aims to analyze the influence of leadership effectiveness toward service productivity. The method used in this research is survey; the technique for data collection is questionnaire. The respondents are 91 employee consisting of group/rank III and IV in SKPDs that implement licensing services. The result shows that there is positive direct influence of leadership effectiveness toward service productivity. It is suggested to improve leadership effectiveness in order to increase service productivity. Leaders in the licensing should increase coordination among leaders, supervise and encourage the staff to increase service productivity.